Terms of Service for SOUTHVALEGENERAL

Welcome to SOUTHVALEGENERAL. These terms explain the rules for using our online store. By browsing or buying from us, you agree to follow them. If you have questions, email us at [email protected].

Using Our Store

You must be at least 18 years old to make a purchase. When you place an order, you agree to provide accurate and current information. We may contact you to confirm details if something looks unclear. Please keep your account details safe and let us know if you see any unauthorized activity.

Products and Pricing

We work hard to show clear photos and honest descriptions for every item. Sometimes colors or sizes may look slightly different on your screen. That is normal. Prices are shown in your local currency and may change over time. The price you see at checkout is the final price you pay, unless a mistake happens. If we spot a pricing error, we will let you know before shipping and give you the option to cancel.

Orders and Payment

When you place an order, we send a confirmation email right away. That email does not mean we have accepted your order yet. We may need to verify stock or payment details first. If we cannot fulfill your order, we will refund you fully and quickly. We accept major credit cards and other payment methods shown at checkout. All payments are processed securely.

Shipping and Delivery

We aim to pack and ship your items within the time shown on our shipping page. Delivery times are estimates, not guarantees. Once your package leaves our facility, the shipping carrier handles it. If your order arrives damaged, please contact us within 48 hours with photos so we can help.

Returns and Refunds

You can return most unused items within 30 days of delivery. Items must be in original packaging and condition. To start a return, email us at [email protected] with your order number. We will give you instructions. Refunds go back to your original payment method within 7 to 10 business days after we receive the returned item. Some items, like clearance goods, may not be returnable. We will always tell you before you buy.

Our Responsibility

We do our best to keep our store running smoothly and safely. However, we are not liable for issues outside our control, such as internet outages or carrier delays. Nothing in these terms limits your legal rights under consumer protection laws.

Changes to These Terms

We may update these terms from time to time. The latest version will always be on this page. Continued use of our store means you accept the updated terms.

Thanks for shopping with us. We are here to help at [email protected].