Privacy Policy
At SouthValeGeneral, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have. We keep things simple and transparent, so you always know what is happening with your data.
Information We Collect
When you shop with us, we collect the details needed to process your order. This includes your name, shipping address, email address, and payment information. We also gather basic browsing data, like which pages you visit and how you found our store, to help us improve your experience.
How We Use Your Information
We use your information to fulfill orders, handle shipping, and provide customer support. We also send order updates and, if you opt in, occasional news about new products. We never sell your personal information to third parties. That is a promise we make to you.
Cookies and Tracking
Our store uses cookies to remember your cart and preferences. These small files help the site run smoothly. You can disable cookies in your browser settings, but some features may not work as well without them.
Your Rights Under GDPR and CCPA
If you are in the European Union or California, you have specific rights. You can request a copy of the personal data we hold about you. You can ask us to correct inaccurate information or delete your data entirely. You can also object to certain types of processing, like marketing emails.
To exercise any of these rights, simply email us at [email protected]. We respond to all requests within 30 days. We never charge a fee for these requests, and we will never discriminate against you for using them.
Data Security
We use industry-standard encryption to protect your information during transmission. Your payment details are processed by trusted payment providers, and we never store full credit card numbers on our servers. Access to personal data is limited to team members who need it to serve you.
Data Retention
We keep your order information for as long as needed for tax and accounting purposes, usually seven years. Marketing data is kept until you unsubscribe or ask us to remove it. After that, we delete or anonymize your information.
Children’s Privacy
Our store is not directed at children under 16. We do not knowingly collect information from minors. If you believe a child has provided us with data, please contact us and we will remove it promptly.
Contact Us
Questions about this policy or your data? Reach out anytime at [email protected]. We are happy to help and will get back to you quickly.
We may update this policy occasionally to reflect changes in our practices or legal requirements. When we do, we will post the updated version here with a new revision date. We encourage you to check back from time to time.
Last updated: November 2024