Shipping Policy

At SOUTHVALEGENERAL, we believe getting your order to your door should be simple and stress-free. That is why we offer free shipping on every order shipped to the United States and Canada. No minimum purchase, no hidden fees, just straightforward delivery right to you.

Once your order leaves our hands, you can expect it within the following timeframes:

• United States: 4 to 7 business days
• Canada: 7 to 9 business days

These delivery windows begin after your order has been processed and handed over to our shipping partners. Please keep in mind that weekends and holidays are not counted as business days. While most orders arrive within these timeframes, occasional delays can happen due to weather or carrier volume. We appreciate your patience when that occurs.

We know waiting for a package is never the fun part, so we do everything we can to get your items moving quickly. After your order ships, you will receive a confirmation email with tracking information so you can follow along every step of the way.

If you have questions about your order, our shipping process, or anything else, we are always happy to help. Just reach out to us at [email protected] and we will get back to you as soon as we can.

Our team is based in Portland, Oregon, and we take pride in being a friendly, approachable part of your shopping experience. Whether you are ordering from a bustling city or a quiet small town, we are committed to making sure your order arrives safely and on time.

Thank you for choosing SOUTHVALEGENERAL. We appreciate your trust and look forward to serving you again soon.